- I can't get movies to play in Google Chrome. What should I do?
- I am seeing the error “403 Forbidden: Access is denied”. How do I resolve this?
- The login site requires a username and password. Where do I find this information?
- The movie is buffering/freezing during playback. How do I resolve this?
- Why do I need the Google Widevine Media Optimizer?
- Why do I need to restart my browser after installing the Widevine Media Optimizer Plugin?
- Why do cookies need to be enabled?
- I'm getting an error code 513 when trying to play a title. What should I do?
- I am off campus and I am not able to access the site. Why?
- I have reviewed all of the FAQs and do not see any that address my problem. What should I do?
I can't get movies to play in Google Chrome. What should I do?
RESOLUTION: Use Internet Explorer, Firefox, or Safari (on Mac). More recent versions of Google Chrome do not support plugins. Digital Campus requires Digital Rights Management plugins for secure playing of Hollywood content.
Use the following table to find an OS and browser combination that is supported.
OS | Browser | Supported |
|---|---|---|
| iOS 8 | Safari | Yes* |
| Android 4.2> | Chrome | Yes* |
| Android 4.2> | Stock Browser | Yes* |
| OS X x64 | Chrome - 38 | Yes |
| OS X x64 | Chrome - 39+ | No |
| OS X x64 | Safari | Yes |
| OS X x64 | Firefox | Yes |
| Windows x64 | Chrome x64 – 38 + | No |
| Windows x64 | Chrome x86 - 38/39 | Yes |
| Windows x64 | Chrome x86 - 40+ | No |
| Windows x64 | Firefox | Yes |
| Windows x64 | Internet Explorer x64 | No |
| Windows x64 | Internet Explorer x86 | Yes |
| Windows x86 | Firefox | Yes |
| Windows x86 | Internet Explorer | Yes |
| Windows x86 | Chrome < 40 | Yes |
| Windows x86 | Chrome > 40+ | No |
| Windows x86 | Microsoft Edge | No |
| Windows x64 | Microsoft Edge | No |
- Requires installation of app.
I am seeing the error "403 Forbidden: Access is denied". How do I resolve this?
Viewing movie content is only allowed for approved IP ranges. If you are seeing this error, it is likely that you are not within one of these approved IP ranges.
RESOLUTION:
- Make note of your current IP address
- Please contact your IT support staff or your network administrator to review it for possible approval
The login site requires a username and password. Where do I find this information?
RESOLUTION: Contact your site administrator for your credentials.
Note that not all sites require a username and password. Sites that are on closed networks are not required to turn user authentication on.
This problem may be due to a poor network connection.
RESOLUTION:
- Replay the movie using a different browser to see if the playback quality improves
- Replay the movie using a different computer to see if the playback quality improves
Why do I need the Google Widevine Media Optimizer?
The Google Widevine Media Optimizer is a technology designed for securely playing back premium video content. It is required for all premium videos on this site.
Why do I need to restart my browser after installing the Widevine Media Optimizer Plugin?
Movie playback requires the Widevine Media Optimizer plugin to be installed. After installation, you must restart your browser in order for the plugin to finish the installation process.
Why do cookies need to be enabled?
We use cookies and local storage to enhance the user experience. It allows us to display recently watched titles and remember your position in a piece of content.
RESOLUTION:
- Many private browsing modes disable cookies. Disabling the private browsing mode on your browser may enable cookies.
- Please refer to your browser's help documents for additional instructions on enabling cookies.
I'm getting an error code 513 when trying to play a title. What should I do?
A 513 error can occur in several situations. This error is specific to the Google Widevine Media Optimizer plugin.
RESOLUTION:
- Ensure that you have the Google Widevine Media Optimizer plugin installed on your browser. Installation instructions are presented on the content page. A browser restart will be required after installation.
- Google Chrome users: a recent update will disable the plugin by default. Visit chrome://plugins in Chrome's address bar, locate "Widevine Media Optimizer" and enable "Always Allow". Refresh the page once the setting is enabled.
- If you are still experiencing this error, please contact your IT support staff for further assistance.
I am off campus and I am not able to access the site. Why?
Access is restricted to users who are on the campus network. Even if you are on campus, your campus IT can further restrict access by IP ranges.
I have reviewed all of the FAQs and do not see any that address my problem. What should I do?
Contact your IT support staffIf the above steps do not resolve the issue, please contact your IT support staff for further assistance.