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What are the system requirements for playing movies on a computer?
The recommended system requirements include:
- Network connection: 1.5 Mbps (megabits) minimum, 3.0 Mbps recommended
- RAM: 1 GB minimum
- CPU: Intel Core Duo 2.4 GHz minimum
Playback of movies on a computer occurs in a web browser. Due to Digital Rights Management (DRM) requirements, the requirements vary between browsers and computer systems. Please select the type of computer operating system from the list to see the supported browsers and requirements.
Microsoft Windows
Digital Campus only supports operating systems and browsers that are currently supported by Microsoft. The current list of supported Microsoft operating systems can be found here. In addition, Microsoft only supports the latest versions of Internet Explorer released for each Windows Desktop Operating System. The current list of supported IE versions can be found here. Digital Campus only supports the latest versions (not pre-release) of Google Chrome and Firefox available for the operating system.
| Browser | Operating System | Supported? |
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| Latest Chrome | All Supported | Yes (v62+) |
| Latest Firefox | All Supported | Yes (v47+) |
| Microsoft Edge | Windows 10 | Yes |
| Internet Explorer | Windows 8.1 and Above | Yes (IE 11+) |
Apple Mac
Digital Campus only supports operating systems and browsers currently supported by Apple. The current support is for the current version of Mac OS X, plus the 2 previous versions. Digital Campus only supports the latest versions (not pre-release) of Google Chrome and Firefox available for the operating system.
| Browser | Operating System | Supported? |
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| Latest Chrome | All Supported | Yes |
| Latest Firefox | All Supported | Yes (v.47+) |
| Safari | macOS Sierra | No |
Linux
Linux support is difficult to guarantee for Digital Campus. Ubuntu 14.04 and RedHat 7 are both generally supported, but custom flavors of the OS are not guaranteed to work or are supported. Digital Campus only supports the latest versions (not pre-release) of Google Chrome and Firefox available for the operating system.
| Browser | Supported? |
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| Latest Chrome | Yes |
| Latest Firefox | No |
| Latest Opera | No |
| Chromium Browser | No |
Chromebook
Digital Campus is supported on a Chromebook.
What are the requirements for playing movies on a mobile device?
To play content on your mobile device, download the video player by searching for "Swank Media Player" in Apple iTunes or Google Play Store. An Android app is required on Android, and an iOS app is required on iOS. Click here for detailed instructions for using the mobile app.
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| iOS8+ | Safari | Yes |
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| IPadOS | Safari | Yes (desktop mode is not supported) |
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| Android 4.2 | Stock Browser | Yes |
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| Android 3.x+ | Chrome | Yes |
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I am seeing the error "403 Forbidden: Access is denied". How do I resolve this?
Viewing movie content is only allowed for approved IP ranges. If you are seeing this error, it is likely that you are not within one of these approved IP ranges.
RESOLUTION:
- Make note of your current IP address
- Please contact your IT support staff or your network administrator to review it for possible approval
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This problem may be due to a poor network connection.
RESOLUTION:
- Replay the movie using a different browser to see if the playback quality improves
- Replay the movie using a different computer to see if the playback quality improves
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anchor50 | anchor50 | Why do I need the Google Widevine Media Optimizer?
The Google Widevine Media Optimizer is a technology designed for securely playing back premium video content. It is required for all premium videos on this site.| Anchor |
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anchor60 | anchor60 | Why do I need to restart my browser after installing the Widevine Media Optimizer Plugin?Movie playback requires the Widevine Media Optimizer plugin to be installed. After installation, you must restart your browser in order for the plugin to finish the installation process.
Why do cookies need to be enabled?
We use cookies and local storage to enhance the user experience. It allows us to display recently watched titles and remember your position in a piece of content.
RESOLUTION:
- Many private browsing modes disable cookies. Disabling the private browsing mode on your browser may enable cookies.
- Please refer to your browser's help documents for additional instructions on enabling cookies.
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anchor80 | anchor80 | I'm getting an error code 513 when trying to play a title. What should I do?A 513 error can occur in several situations. This error is specific to the Google Widevine Media Optimizer plugin.RESOLUTION:
- Ensure that you have the Google Widevine Media Optimizer plugin installed on your browser. Installation instructions are presented on the content page. A browser restart will be required after installation.
- Google Chrome users: a recent update will disable the plugin by default. Visit chrome://plugins in Chrome's address bar, locate "Widevine Media Optimizer" and enable "Always Allow". Refresh the page once the setting is enabled.
- If you are still experiencing this error, please contact your IT support staff for further assistance.
I am off campus and I am not able to access the site. Why?
Access is restricted to users who are on the campus network. Even if you are on campus, your campus IT can further restrict access by IP ranges.
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