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What are the system requirements for playing movies on a computer?The recommended system requirements include:
- Network connection: 1.5 Mbps (megabits) minimum, 3.0 Mbps recommended
- RAM: 1 GB minimum
- CPU: Intel Core Duo 2.4 GHz minimum
- Playback of movies on a computer occurs in a web browser. Due to Digital Rights Management (DRM) requirements, the requirements vary between browsers and computer systems. Please select the type of computer operating system from the list to see the supported browsers and requirements.
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Microsoft Windows
Digital Campus only supports operating systems and browsers that are currently supported by Microsoft. The current list of supported Microsoft operating systems can be found here. In addition, Microsoft only supports the latest versions of Internet Explorer released for each Windows Desktop Operating System. The current list of supported IE versions can be found here. Digital Campus only supports the latest versions (not pre-release) of Google Chrome and Firefox available for the operating system.
| Browser | Operating System | Supported? |
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| Latest Chrome | All Supported | Yes (v62+) |
| Latest Firefox | All Supported | Yes (v47+) |
| Microsoft Edge | Windows 10 | Yes |
| Internet Explorer | Windows 8.1 and Above | Yes (IE 11+) |
Apple Mac
Digital Campus only supports operating systems and browsers currently supported by Apple. The current support is for the current version of Mac OS X, plus the 2 previous versions. Digital Campus only supports the latest versions (not pre-release) of Google Chrome and Firefox available for the operating system.
| Browser | Operating System | Supported? |
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| Latest Chrome | All Supported | Yes |
| Latest Firefox | All Supported | Yes (v.47+) |
| Safari | macOS Sierra | No |
Linux
Linux support is difficult to guarantee for Digital Campus. Ubuntu 14.04 and RedHat 7 are both generally supported, but custom flavors of the OS are not guaranteed to work or are supported. Digital Campus only supports the latest versions (not pre-release) of Google Chrome and Firefox available for the operating system.
| Browser | Supported? |
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| Latest Chrome | Yes |
| Latest Firefox | No |
| Latest Opera | No |
| Chromium Browser | No |
To play content on your mobile device, download the video player by searching for "Swank Media Player" in Apple iTunes or Google Play Store. An Android app is required on Android, and an iOS app is required on iOS. Click here for detailed instructions for using the mobile app.
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| iOS8+ | Safari | Yes |
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| IPadOS | Safari | Yes (desktop mode is not supported) |
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| Android 4.2 | Stock Browser | Yes |
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| Android 3.x+ | Chrome | Yes |
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Make the screen bigger by clicking the double arrows in the bottom, right-hand corner. Adjust the volume by dragging the bar left to right.
I am seeing the error "403 Forbidden: Access is denied". How do I resolve this?
Viewing movie content is only allowed for approved IP ranges. If you are seeing this error, it is likely that you are not within one of these approved IP ranges.
RESOLUTION:
Make note of your current IP address Please contact your IT support staff or your network administrator to review it for possible approval
The login site requires a username and password. Where do I find this information?RESOLUTION: Contact
Contact your site administrator for your credentials .Note that but not all sites require a username and password. Sites that are on closed networks are not required to turn user authentication on.
The movie is buffering/freezing during playback. How do I resolve this?
This problem may be due to a poor network connection.RESOLUTION:
Replay Replay the movie using a different browser to see if the playback quality improvesReplay the movie using a different or computer to see if the playback quality improves
Why do cookies need to be enabled?
We use cookies and local storage to enhance the user experience. It allows us to display recently watched titles and remember your position in a
piece of content.RESOLUTION:
Many movie if you need to pause and restart. Many private browsing modes disable cookies. Disabling the private browsing mode on your browser may enable cookies.
Please refer to your browser's help documents for additional instructions on enabling cookies.
I am off campus, and I am not able to access the site. Why?Access is restricted to users who are
For colleges, access may be restricted to students on the campus network. Even if you are on campus, your campus IT can further restrict access by IP ranges.
I have reviewed all of the FAQs and do not see any that address my problem. What should I do?If the above steps do not resolve the issue, please contact your IT support staff for further assistance.
