- I can't get movies to play in Google Chrome. What should I doWhat are the system requirements for playing movies on a computer?
- What are the requirements for playing movies on a mobile device?
- I am seeing the error “403 Forbidden: Access is denied”. How do I resolve this?
- The login site requires a username and password. Where do I find this information?
- The movie is buffering/freezing during playback. How do I resolve this?
- Why do I need the Google Widevine Media Optimizer?
- Why do I need to restart my browser after installing the Widevine Media Optimizer Plugin?
- Why do cookies need to be enabled?
- I'm getting an error code 513 when trying to play a title. What should I do?
- I am off campus and I am not able to access the site. Why?
- I have reviewed all of the FAQs and do not see any that address my problem. What should I do?
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RESOLUTION:
The Widevine Content Decryption Module is not enabled or is out-of-date.
Follow these steps to update the WidevineCdm component. Note: Anti-virus and/or firewall software can prevent the component from updating successfully. Please disable your anti-virus and/or firewall temporarily before checking for an update. Once the component has been updated, re-enable your security software.
- In a new tab, go to chrome://components using the Chrome address bar.
- Find the "WidevineCdm" component and click the "Check for update" button to update the component.
- Once you see "Status - Component Updated", refresh this page.
If updating the WidevineCdm component did not resolve the issue, follow these steps to enable the Widevine Content Decryption Module plugin.
- In a new tab, go to chrome://plugins using the Chrome address bar.
- Locate the "Widevine Content Decryption Module" plugin. Select "Enable". If you do not see "Enable", check the box next to "Always allowed to run".
- Once the plugin is enabled, refresh this page.
Use Google Chrome, Internet Explorer, or Safari (on Mac). More recent versions of Firefox and Edge do not support the Google Widevine Plugin. Swank Motion Pictures streaming products require Digital Rights Management plugins for secure playing of Hollywood content.
Use the following table to find an OS and browser combination that is supported.
* - Requires installation of app.
** - Requires flash and Google Widevine Optimizer
Classic Widevine
Support
Widevine CENC
Support
No
Every supported browser on a PC (with the exception of Chrome) requires the installation of the Widevine Media Optimizer. An Android app is required on Android and an iOS app is required on iOS. Users will be prompted through these installations as required. No pre-installation is required unless the user does not have permissions to install new software.
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The recommended system requirements include:
- Network connection: 1.5 Mbps (megabits) minimum, 3.0 Mbps recommended
- RAM: 1 GB minimum
- CPU: Intel Core Duo 2.4 GHz minimum
Playback of movies on a computer occurs in a web browser. Due to Digital Rights Management (DRM) requirements, the requirements vary between browsers and computer systems. Please select the type of computer operating system from the list to see the supported browsers and requirements.
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Digital Campus only supports operating systems and browsers that are currently supported by Microsoft. The current list of supported Microsoft operating systems can be found here. In addition, Microsoft only supports the latest versions of Internet Explorer released for each Windows Desktop Operating System. The current list of supported IE versions can be found here. Digital Campus only supports the latest versions (not pre-release) of Google Chrome and Firefox available for the operating system.
| Browser | Operating System | Supported? |
|---|---|---|
| Latest Chrome | All Supported | Yes |
| Latest Firefox | All Supported | Yes (v.47+) |
| Microsoft Edge | Windows 10 | Yes |
| Internet Explorer | All Supported | Yes (IE 11+) |
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Digital Campus only supports operating systems and browsers currently supported by Apple. The current support is for the current version of Mac OS X, plus the 2 previous versions. Digital Campus only supports the latest versions (not pre-release) of Google Chrome and Firefox available for the operating system.
| Browser | Operating System | Supported? |
|---|---|---|
| Latest Chrome | All Supported | Yes |
| Latest Firefox | All Supported | Yes (v.47+) |
| Safari | macOS Sierra | No |
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Linux support is difficult to guarantee for Digital Campus. Ubuntu 14.04 and RedHat 7 are both generally supported, but custom flavors of the OS are not guaranteed to work or are supported. Digital Campus only supports the latest versions (not pre-release) of Google Chrome and Firefox available for the operating system.
| Browser | Supported? |
|---|---|
| Latest Chrome | Yes |
| Latest Firefox | No |
| Latest Opera | No |
| Chromium Browser | No |
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Digital Campus is supported on a Chromebook.
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To play content on your mobile device, download the video player by searching for "Swank Media Player" in Apple iTunes or Google Play Store. An Android app is required on Android, and an iOS app is required on iOS. Instructions may be found here: http://digitalcampus.swankmp.com/Mobile-Instructions. Click here for detailed instructions for using the mobile app.
OS | Browser | Supported |
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| iOS8 | Safari | Yes |
| Android 4.2 | Stock Browser | Yes |
| Android 3.x+ | Chrome | Yes |
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RESOLUTION:
- Make note of your current IP address
- Please contact your IT support staff or your network administrator to review it for possible approval
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