I can't get movies to play in Google Chrome. What should I do?
RESOLUTION: Use Internet Explorer, Firefox, or Safari (on Mac). More recent versions of Google Chrome do not support plugins. Digital Campus requires Digital Rights Management plugins for secure playing of Hollywood content.
Use the following table to find an OS and browser combination that is supported.
* - Requires installation of app.
** - Requires flash and Google Widevine Optimizer
OS | Browser | Classic Widevine Support | Widevine CENC Support |
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iOS8 | Safari | Yes* | No |
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Android 4.2 > | Chrome | Yes* | Yes* |
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Android 4.2 | Stock Browser | Yes* | Yes* |
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Android 3.x+ | Chrome | Yes* | Yes* |
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OS X x64 | Chrome - 38 | Yes** | Yes |
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OS X x64 | Chrome - 39+ | No | Yes |
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OS X x64 | Safari | Yes** | No |
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OS X x64 | Firefox | No | No |
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Windows x64 | Chrome x64 – 38 + | No | Yes |
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Windows x64 | Chrome x86 - 38/39 | Yes** | Yes |
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Windows x64 | Chrome x86 - 40+ | No | Yes |
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Windows x64 | Firefox | No | No |
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Windows x64 | Internet Explorer x64 | No | No |
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Windows x64 | Internet Explorer x86 | Yes** | No |
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Windows x86 | Firefox | No | No |
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Windows x86 | Internet Explorer | Yes** | No |
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Windows x86 | Chrome < 40 | Yes** | Yes |
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Windows x86 | Chrome > 40+ | No | Yes |
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Windows x86 | Microsoft Edge | No | No |
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Windows x64 | Microsoft Edge | No | No |
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Every supported browser on a PC (with the exception of Chrome) requires the installation of the Widevine Media Optimizer. An Android app is required on Android and an iOS app is required on iOS. Users will be prompted through these installations as required. No pre-installation is required unless the user does not have permissions to install new software.
I am seeing the error "403 Forbidden: Access is denied". How do I resolve this?
Viewing movie content is only allowed for approved IP ranges. If you are seeing this error, it is likely that you are not within one of these approved IP ranges.
RESOLUTION:
- Make note of your current IP address
- Please contact your IT support staff or your network administrator to review it for possible approval
The login site requires a username and password. Where do I find this information?
RESOLUTION: Contact your site administrator for your credentials.
Note that not all sites require a username and password. Sites that are on closed networks are not required to turn user authentication on.
I'm getting an error code 513 when trying to play a title. What should I do?
A 513 error can occur in several situations. This error is specific to the Google Widevine Media Optimizer plugin.
RESOLUTION:
- Ensure that you have the Google Widevine Media Optimizer plugin installed on your browser. Installation instructions are presented on the content page. A browser restart will be required after installation.
- Google Chrome users: a recent update will disable the plugin by default. Visit chrome://plugins in Chrome's address bar, locate "Widevine Media Optimizer" and enable "Always Allow". Refresh the page once the setting is enabled.
- If you are still experiencing this error, please contact your IT support staff for further assistance.
I am off campus and I am not able to access the site. Why?
Access is restricted to users who are on the campus network. Even if you are on campus, your campus IT can further restrict access by IP ranges.
I have reviewed all of the FAQs and do not see any that address my problem. What should I do?
Contact your IT support staff
If the above steps do not resolve the issue, please contact your IT support staff for further assistance.