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RESOLUTION:
The Widevine Content Decryption Module is not enabled or is out-of-date.
Follow these steps to update the WidevineCdm component. Note: Anti-virus and/or firewall software can prevent the component from updating successfully. Please disable your anti-virus and/or firewall temporarily before checking for an update. Once the component has been updated, re-enable your security software.
- In a new tab, go to chrome://components using the Chrome address bar.
- Find the "WidevineCdm" component and click the "Check for update" button to update the component.
- Once you see "Status - Component Updated", refresh this page.
If updating the WidevineCdm component did not resolve the issue, follow these steps to enable the Widevine Content Decryption Module plugin.
- In a new tab, go to chrome://plugins using the Chrome address bar.
- Locate the "Widevine Content Decryption Module" plugin. Select "Enable". If you do not see "Enable", check the box next to "Always allowed to run".
- Once the plugin is enabled, refresh this page.
Use Google Chrome, Internet Explorer, or Safari (on Mac). More recent versions of Firefox and Edge do not support the Google Widevine Plugin. Swank Motion Pictures streaming products require Digital Rights Management plugins for secure playing of Hollywood content.
Use the following table to find an OS and browser combination that is supported.
* - Requires installation of app.
** - Requires flash and Google Widevine Optimizer
| OS | Browser | Classic Widevine Support | Widevine CENC Support |
|---|---|---|---|
| iOS8 | Safari | Yes* | No |
| Android 4.3+ | Chrome | No | Yes* |
| Android 3.0 to 4.2 | Chrome (or stock browser) | Yes* | No |
| OS X x64 | Chrome | No | Yes |
| OS X x64 | Safari < v10 | Yes** | No |
| OS X x64 | Safari - v10+ | No | No |
| OS X x64 | Firefox - v.47+ | No | Yes |
| Windows x64 | Chrome | No | Yes |
| Windows x64 | Firefox - v.47+ | No | Yes |
| Windows x64 | Internet Explorer x64 | No | No |
| Windows x64 | Internet Explorer x86 | Yes** | No |
| Windows x86 | Firefox - v.47+ | No | Yes |
| Windows x86 | Internet Explorer | Yes** | No |
| Windows x86 | Chrome | No | Yes |
| Windows x86 | Microsoft Edge | No | No |
| Windows x64 | Microsoft Edge | No | No |
Every supported browser on a PC (with the exception of Chrome) requires the installation of the Widevine Media Optimizer. An Android app is required on Android and an iOS app is required on iOS. Users will be prompted through these installations as required. No pre-installation is required unless the user does not have permissions to install new software.
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To play content on your mobile device, download the video player by searching for "Swank Media Player" in Apple iTunes or Google Play Store. An Android app is required on Android, and an iOS app is required on iOS. Instructions may be found here: http://digitalcampus.swankmp.com/Mobile-Instructions.
OS | Browser | Supported |
|---|---|---|
| iOS8 | Safari | Yes |
| Android 4.2 | Stock Browser | Yes |
| Android 3.x+ | Chrome | Yes |
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RESOLUTION:
- Make note of your current IP address
- Please contact your IT support staff or your network administrator to review it for possible approval
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RESOLUTION:
- Ensure that you have the Google Widevine Media Optimizer plugin installed on your browser. Installation instructions are presented on the content page. A browser restart will be required after installation.
- Google Chrome users: a recent update will disable the plugin by default. Visit chrome://plugins in Chrome's address bar, locate "Widevine Media Optimizer" and enable "Always Allow". Refresh the page once the setting is enabled.
- If you are still experiencing this error, please contact your IT support staff for further assistance.
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Access is restricted to users who are on the campus network. Even if you are on campus, your campus IT can further restrict access by IP ranges.
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