Page Comparison

• I can't get movies to play in Google Chrome.  What should I do?
• What are the requirements for playing movies on a mobile device?
• I am seeing the error “403 Forbidden: Access is denied”. How do I resolve this?
• The login site requires a username and password. Where do I find this information?
• The movie is buffering/freezing during playback. How do I resolve this?
• Why do I need the Google Widevine Media Optimizer?
• Why do I need to restart my browser after installing the Widevine Media Optimizer Plugin?
• Why do cookies need to be enabled?
• I'm getting an error code 513 when trying to play a title. What should I do?
• I am off campus and I am not able to access the site.  Why?
• I have reviewed all of the FAQs and do not see any that address my problem. What should I do?

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I can't get movies to play in Google Chrome.  What should I do?

RESOLUTION:  

The Widevine Content Decryption Module is not enabled or is out-of-date.

Follow these steps to update the WidevineCdm component. Note: Anti-virus and/or firewall software can prevent the component from updating successfully. Please disable your anti-virus and/or firewall temporarily before checking for an update. Once the component has been updated, re-enable your security software.

1. In a new tab, go to chrome://components using the Chrome address bar. 
   
2. Find the "WidevineCdm" component and click the "Check for update" button to update the component.
3. Once you see "Status - Component Updated", refresh this page.

If updating the WidevineCdm component did not resolve the issue, follow these steps to enable the Widevine Content Decryption Module plugin.

1. In a new tab, go to chrome://plugins using the Chrome address bar. 
   
2. Locate the "Widevine Content Decryption Module" plugin. Select "Enable". If you do not see "Enable", check the box next to "Always allowed to run".
3. Once the plugin is enabled, refresh this page.

Use Google Chrome, Internet Explorer, or Safari (on Mac).  More recent versions of Firefox and Edge do not support the Google Widevine Plugin.  Swank Motion Pictures streaming products require Digital Rights Management plugins for secure playing of Hollywood content.

Use the following table to find an OS and browser combination that is supported.

* - Requires installation of app.

** - Requires flash and Google Widevine Optimizer

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What are the requirements for playing movies on a mobile device?

To play content on your mobile device, download the video player by searching for "Swank Media Player" in Apple iTunes or Google Play Store. An Android app is required on Android, and an iOS app is required on iOS.  Instructions may be found here: http://digitalcampus.swankmp.com/Mobile-Instructions.

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I am seeing the error "403 Forbidden: Access is denied". How do I resolve this?

RESOLUTION:

1. Make note of your current IP address
2. Please contact your IT support staff or your network administrator to review it for possible approval